Refund policy

30-Day Satisfaction Guarantee

We want you to love your BackHeal product. If you are not satisfied, you can request a return within 30 days of receiving your order.

Eligibility

• Items must be unused, in the same condition you received them, and in the original packaging.
• For hygiene reasons, items that have been worn or used against the skin (for example posture correctors and neck collars) can only be returned if they are defective.
• Proof of purchase (order number) is required.

Damaged, defective or wrong items

If your item arrives damaged, defective or is not what you ordered, contact us within 14 days of delivery with your order number and a photo of the issue. We will send a free replacement or issue a full refund - you will not need to return the item.

How to start a return

Contact us at luonghoabig2d@gmail.com or through our Contact page with your order number. Please do not send items back without contacting us first - we will reply with the return address and instructions. Unless the item is defective or incorrect, return shipping costs are paid by the customer.

Refunds

Once your return is received and inspected, we will notify you and process your refund to the original payment method within 5-10 business days. Original shipping charges (if any) are non-refundable.

Cancellations

Orders can be cancelled free of charge before they ship (usually within 24 hours of purchase). Contact us as soon as possible.